Refund policy

AXIS HOME RETURN & REFUND POLICY

At AXIS HOME, we stand firmly behind the design and performance of our restoration tools. If you are not completely satisfied with your purchase, we are here to help you resolve it quickly.

30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a standard return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need to provide your receipt or proof of purchase.

How to Initiate a Return

To start a return, contact our customer support team at support@axishome.co.za. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for the return shipping costs unless the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If a product is defective, damaged, or if you received the wrong item, contact us within 48 hours of receipt at support@axishome.co.za with your order number and a photo or video of the issue. We will evaluate the problem immediately and ship out a replacement at no extra charge to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item through our online store.

Refund Processing

Once we receive and inspect your returned item, we will notify you via email if your refund has been approved or rejected. If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Quick Policy Footer Bullet Points (For your FAQ or Product Pages):

  • 30-Day Guarantee: Risk-free testing window from delivery.

  • Hassle-Free Support: Dedicated help via support@axishome.co.za.

  • Fast Processing: Refunds settled within 5-7 business days of approval.