Shipping policy

AXIS HOME SHIPPING POLICY

Thank you for choosing AXIS HOME. We are proud to offer reliable, nationwide door-to-door courier shipping to all addresses within South Africa. Below are the details of our fulfillment and delivery processes.

1. Order Processing & Dispatch Timelines

  • Processing Time: All orders are processed and prepared for dispatch within 1 to 2 business days.

  • Daily Cut-Off: Orders placed before 12:00 PM (GMT+2) Monday through Friday will begin processing the same day. Orders placed after 12:00 PM or over the weekend will be processed on the following business day.

  • Please note: We do not process or ship orders on weekends or public South African holidays.

2. Local Shipping Timelines & Rates

We partner with premium local couriers to ensure your restoration tools arrive safely at your doorstep. Shipping fees are calculated dynamically at checkout based on your delivery address.

  • Major Metropolitan Hubs (Johannesburg, Pretoria, Cape Town, Durban):

    • Delivery Time: 3 to 7 business days from the date of dispatch.

    • Rate: Flat rate of R90 (or FREE for all orders over R500).

  • Regional, Outlying, & Rural Areas:

    • Delivery Time: 5 to 10 business days from the date of dispatch.

    • Rate: Calculated at checkout based on exact location.

3. Order Tracking Details

  • Real-Time Notifications: The moment your package leaves our fulfillment facility, you will receive an automated email and/or SMS notification containing your unique tracking number and a direct link to follow your parcel’s journey.

  • Live Tracking: You can track your parcel live on our website or directly through our partner courier’s portal from the time it is scanned at the local hub until it arrives at your door.

4. Delivery Guidelines & Restraints

  • Physical Addresses Only: Our courier partners require a physical street address for door-to-door delivery. We cannot ship to P.O. Boxes or Postnet Suites.

  • Delivery Hours: Deliveries take place between 8:00 AM and 5:00 PM, Monday to Friday. Please ensure someone is available at your chosen shipping address during these hours to receive and sign for the package.

5. Lost or Damaged Shipments

Your shipment is fully protected while in transit. If your package arrives with damaged items or is declared lost by the courier company, please notify our customer support team within 48 hours of the scheduled delivery date at support@axishome.co.za. Please include your order number and any photographic evidence of product damage so we can fast-track a replacement to you.